Ever since the car became a crucial part of American lives, businesses such as hotels, restaurants, airports, and even malls have relied on valet parking to give their customers a comfortable, convenient, and luxurious experience. But just as cars have modernized, so has the valet parking business. Computerized Valet Parking Systems, or CVPS, is a valet software service that can help you modernize your business, make your operations more efficient, and improve the customer experience. If you’ve heard about CVPS before and are hesitant about making the switch, or this is your first time hearing about this supposed revolution in the valet business, here is what you need to know about how CVPS can help your business.
What Is CVPS?
CVPS, or Computerized Valet Parking Systems, is a valet software service. The software package includes many tools that connect to a desktop workstation and mobile devices. Both your attendants and your customers can connect their cell phones to CVPS’s tools to streamline service.
CVPS’s software suite includes several tools that streamline the valet parking business, including ticketless orders, damage inspection photos, payment processing features, and more.
CVPS can also integrate with existing software that you use to manage your business, such as a casino, hotel, or restaurant reservation system. This integration feature makes it even easier for customers to order valet parking, recall their car, and pay their bills as they settle what they owe for their other services.
Improve Drop-Off and Pick-up
The most important parts of the valet parking process, and the areas where problems arise the most often, are pick-up and drop-off. Valet software services make recalling and dropping off vehicles smoother for the customers and attendants alike.
CVPS helps with transparency during the recall and drop-off process. Every aspect of the hand-over is recorded in the software and easily accessible in case of a dispute. This tracking includes details such as which attendant handled the car, itemized charges, and more.
The software also helps customers pay. CVPS integrates with mobile payments and contactless payment kiosks to offer customers different options. The software automatically processes many types of payments, discounts, hourly rates, and more, eliminating the possibility of human error.
CVPS can also improve the drop-off and pick-up process by eliminating the need for paper tickets. The software issues a ticketless confirmation to a customer via SMS or app. Going ticketless reduces lost claims and other frequent problems when customers lose these tickets.
Resolve Customer Disputes
One of the most common headaches for valet operators is a dispute over damage to a vehicle. Customers may be genuinely confused about the timeline of damage to their car, or your business could run into someone trying to make a quick buck by suing for imaginary damages.
CVPS offers several ways to log timed photographic data of damage to customer vehicles to prevent eventual disputes. The software offers a mobile component for taking photos of the damage to a customer’s car. Each image is tagged automatically with information about the time, date, ticket number, and location. Since this information cannot get edited or deleted accidentally, it is vital for resolving disputes.
CVPS also integrates with valet inspection lanes. Smart cameras in these inspection lanes automatically take photos from different angles of a customer’s car and store them with the customer’s data in the software portal. If your company runs valet operations for a large company, such as an airport or hospital, CVPS’s integration with inspection lanes will prevent disputes and save your attendants’ time.
Integrate with Existing Management Software
Integrated solutions can help you manage your valet business if it is associated with another business, such as a hotel or restaurant. This integration makes it easier for guests to manage all of their reservations and bills in one place, which improves the convenience of their experience.
The integration of valet parking into the same portal that guests use to reserve a restaurant table or hotel room increases the likelihood they will book a valet parking space. Guests are more likely to choose add-ons such as valet parking after an upsell before checkout. Making it easier for them to do so by including the service within the same application increases sales.
If you have an existing parking revenue management system, or PARCs, CVPS integrates with that as well.
Insights to Help Improve Your Bottom Line
CVPS software stores information about your business all in one place that gives you easy access to trend analysis and crucial insights. You can access customer satisfaction surveys, data about peak hours, and revenue, all in one spot. Using these insights, you can adjust your operations, for example, scheduling fewer attendants during quieter times and scheduling more during peak times, and save money.
CVPS is an investment that pays off very quickly because it helps you save money on operating expenses. The software automates many low-level menial tasks, helping you save money on labor costs and earmarked funds that would otherwise go to fix human errors.
Besides offering you insights into trends over time, CVPS allows you as a business owner and manager to monitor the situation in your lot in real-time. CVPS offers a Mobile Valet Parking Management component that synchronizes with your cell phone and helps you track drivers, monitor vehicle request times, and other customer information, even if you are not physically present on the lot.
CVPS: A Valuable Investment for Your Bottom Line
CVPS, or Computerized Valet Parking Systems, has long been at the forefront of making the valet business run smoother. The valet software system can improve customer experience by integrating with existing hotel or restaurant reservations, easy pick-up, and different payment options. Your business will also benefit from the liability protection tools, tracking information, and integration with existing software for running your parking lot, hotel, or restaurant
The allure of valet parking is convenience, and CVPS increases that convenience for your business and your customers. Invest in the software today and see the improvements to your bottom line soon.