Samsung has unveiled a new generation of its flagship Galaxy S23 series, but users are reporting that their Galaxy S23 Ultra appears to have a screen flaw.
The photos show a small blemish or distortion in the bottom left or right corner of the screen, which is unacceptable for a pricey flagship phone.
In response, Samsung officials said that this is not a defect and that some parts of the display may look squashed because the screen has layers of glass glued together to ensure water and dust resistance.
That said, while there are areas of the Galaxy S23 Ultra screen that might look defective, that’s not the case.
Interestingly, this isn’t unique to the Galaxy S23 Ultra.
There is even a page on Samsung’s website dedicated to explaining that the accumulation of wire marks on the display is not a defect:
The display panel is composed of many layers of components, including surface toughened glass, which is directly overlaid on the display panel. It adopts waterproof/dust-proof structure design, which can effectively prevent the invasion of foreign bodies or liquids.
Samsung products pass strict internal quality inspection. The display panel is made of multiple components (surface toughened glass, dust proof, waterproof layer…). Pressed components, if exposed to strong light, at certain angles may be seen refracted lines.
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This is a normal phenomenon, does not affect the function and life of the product, please rest assured to use.