Digital experience monitoring has become essential to ensure the productivity and satisfaction of the employees. However, the observation of the end-to-end user experience can not be the only way to conduct effective digital experience monitoring while your employees are working on their desktops and apps. You need to ensure that your desktops, apps, and network resources are perfectly available for the crucial times when the employees need them. Therefore, in order to have an effective digital employee experience monitoring, you need to include proactive availability monitoring in your monitoring strategy.
Proactive Availability Test:
Proactive availability test not only helps you to test the availability of VMware Horizon and Citrix-delivered desktops and apps but also test the availability of network services and external and internal web apps such as DNS, print services, file shares, and other network resources.
Setting Up Proactive Test:
An essential part of the availability test is setting up the proactive test. In order to set up the proactive test, you need to go through the following steps such as-
- Go to the corporate gateway
- Launch the published resource
- Connect to the published resource
- Validation of the synthetic logon
- Log off
Proactive availability testing has also the capability to conduct several types of network tests. Some important network tests are as follows-
- Ping Test:
This is the simplest test to check the packet round-trip time and the availability of the desktops, apps, and network resources. In order to check the jitter during the test, you can conduct a simple ICMP test or any other advanced option and this will help you to select the most relevant port for the test.
- DNS Test:
This test helps to verify the health of the DNS servers and their availability. This test is also effective to bring back the desired result when there is a question regarding the response of the query for a domain.
- Traceroute Test:
This test helps to check all the available routes across an IP network that are taken by packets. Therefore, this test finds out all the different routers or hops which the packets have gone through in order to reach the destination and also checks the latency of every hop in the path.
- HTTP/S Test:
With the help of this test, you can check multiple parameters regarding the website and the connectivity of the web services. However, you can configure different testing options, such as-
i) You can check the responsiveness of a website.
- ii) You can test web services APIs with custom headers, GET/POST, and body.
- ii) There is also an option to validate the SSL certificate and check certificate chain, and expiration duration.
HTTP/S test also determines your proxy’s health with the help of a custom proxy server through which the traffic will be sent.
Proactive availability testing and network tests are essential to check whether there is an issue in your desktops, apps, or network resources. Therefore, with the help of these tests, you can provide a healthy digital experience to your employees and ensure the productivity of your employees.