Since the AI chatbot ChatGPT was launched, it has affected all walks of life. Earlier this month, career advice platform Resumebuilder.com surveyed 1,000 business executives who use or plan to use AI ChatGPT. The survey found that nearly half of respondents’ companies already use ChatGPT. About half of those who use ChatGPT say ChatGPT has started to replace workers in their companies.
But the companies that embraced ChatGPT also warned, “Don’t rely on it to do anything important.”
Since its launch, ChatGPT seems to have become ubiquitous, even figuring into important business decisions. Ai start-up OpenAI launched ChatGPT in late November.
“People are very excited to use ChatGPT,” Stacie Haller, chief career counselor at Resumebuilder.com, said in a statement. “As this new technology is just taking off in the workplace, employees will of course need to consider how it will affect the responsibilities of their current job. The results of this survey show that businesses are looking to make things easier with ChatGPT.”
Executives who already use ChatGPT say their companies use ChatGPT for a variety of reasons, including 66 percent for writing code, 58 percent for copywriting and content creation, 57 percent for customer support, and 52 percent for taking notes on meeting summaries and other documents.
During the hiring process, 77 percent of companies using ChatGPT said they used ChatGPT to help write job descriptions, 66 percent to draft interview invitations, and 65 percent to respond to candidate emails.
“Overall, most business executives were impressed with ChatGPT’s work,” ResumeBuilder.com said. “Fifty-five percent rated the quality of ChatGPT’s work as’ excellent ‘and 34 percent as’ good.'”
While executives are enthusiastic about ChatGPT’s potential, industry criticism of the AI chat tool is rife, including concerns about the potential for cheating and copying, discrimination and bias, and the accuracy of the generated text. Ian Bogost, a leading academic and video game designer, warns that ChatGPT should be treated as a toy, not a tool.
Kevin Roose, a technology columnist, said he was “very uneasy” and “even scared” by Microsoft’s new Bing search engine, which incorporates artificial intelligence. Over the course of two hours, he found the search engine a bit unhinged and dark.
Sam Altman, the chief executive of OpenAI, has previously warned that ChatGPT should not be used for “anything important” and expressed concern about the possible dangers of AI technology in a series of recent tweets, saying he was worried about how people would see us in the future.
“Just as technology has developed and displaced workers over the past few decades, ChatGPT could affect the way we work,” Haller said in a statement. As with all new technologies, the use of ChatGPT will continue to evolve, and it’s just getting started.”
“The economics of using ChatGPT are also evolving,” she continued, “and it will be interesting to see how ChatGPT plays out in terms of savings and restructuring certain roles within the company.”
Nearly all of the companies using ChatGPT said they saved money by using the AI tool, with 48 percent saying they saved more than $50,000 and 11 percent saying they saved more than $100,000.
Of the companies surveyed by ResumeBuilder.com that already use ChatGPT, 93 percent said they planned to expand its use. And 90 percent of companies said ChatGPT experience would benefit job seekers, but only if ChatGPT hadn’t already taken their job.