One of the trending terms in the world of business is VoIP. Both upcoming and established businesses seem to be interested in what this buzzword has to offer. Well, VoIP is not just a popular term in the mouths of business owners, it carries some weight; it is a real reflection of the telecommunication advancement in our millennial age. So what is a VoIP phone?
Voice over Internet Protocol phone is a simple device that uses the power of the internet to make both international and local calls. Unlike traditional booth phones, VoIP doesn’t use copper wires to transmit the calls. The beauty with this advancement is its ability to give businesses high connectivity, mobility, and operability.
There are two types of VoIP phones that you should know:
- Hard phones– they are less like traditional phones but are modernized to use the internet rather than copper wires. They sit in one position like in your office or say conference room. They are mostly used for making those direct calls, conference calls, in accessing voicemail, and for enabling communications.
- Soft phones– this internet phones are virtual and are usually in the form of an app on your computer, smartphone or a tablet. They function like hard phones.
In order to make a quality call using these two types of VoIP, you must have strong internet connectivity. This is because these modern phones usually process telephone calls using the cloud or internet.
There are various great providers like Ooma that can deliver you the service you need. Ooma VoIP phone is proven to offer quality voicing without buffering and drop calls. So what features are found in almost all internet phones that make them so popular?
- The Transfer feature
This basically allows you to transfer the caller to the next available user’s phone. Your receptionist can transfer the call to the relevant department depending on who the client wants to speak to. This is different from call forwarding because you have to pick the call first. VoIP phones offer two option of transfer:
- Blind transfer– where you just send the call to another device without checking whether it will be received.
- Warm transfer– where the caller holds and waits for you to pass them to the destination recipient.
- Call forwarding and Voicemail
With Ooma VoIP phone, you can still get any call that had been made when you were not operating. Most businesses cannot operate for 24/7 so any call can be forwarded to voicemail. They can also convert calls to emails.
- Call recording
This has a beauty in itself especially for secretaries who need to write minutes from an internet conference held by their boss from abroad. Assuming the boss speaks fast, the secretary can record a conversation and later listen to it as she is writing. The same case applies to orders made by the clients.
- Do Not Disturb
When you are on another phone, you can set your VoIP in a way that no other call gets through when speaking with another client. This makes you look professional and knowledgeable about whatever you are doing.
If you are looking for a way of leveraging and scaling up your profit margins, then look no further. Get a reliable service provider and you will have it accomplished. Ooma VoIP phone can help you out in that.